This blog posting represents the views of the author, David Fosberry. Those opinions may change over time. They do not constitute an expert legal or financial opinion.
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Posted on 30th May 2021
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Show all posts in this thread (Online Shopping).
On the surface, this story on Fstoppers is not a surprise. Amazon has a terrible reputation for customer service, and there are many stories on the Internet that suggest that the company is sometimes complicit in fraud perpetrated against their customers.
In this case Amazon delivered an empty box to customers in Alabama instead of the camera worth $7,000 that they ordered, and then refused to give the customers a refund.
The reason that I mention this case is because of the ideas that the the article mentions (some done by the customers in this case, and one not) to ensure that you can get a refund when appropriate.
Based on the article, and some common sense, my recommendations are:
The last time that I ordered from Amazon was also not a great success. The HP printer cartridges that I ordered turned out to not be genuine HP items (not mentioned in the product listing), and therefore didn't work in my HP printer. I gave a review to Amazon when asked, stating that the products were not fit for purpose, and not as advertised. In response I got a "Thank you for your review" from Amazon, but no other action; it seems that the reviews are not checked by humans. I was at least able to return the items and to get a refund, but if the supplier hadn't been honest, I would have got no help from Amazon.