After a recent update on my Samsung mobile phone (cell-phone, to some of you, Handy to others) I am furious with Samsung.

I was notified of an update to "One UI", which I scheduled for last night. When I woke up this morning, wanting to check the news and notifications, I was not able to do so until I had typed in my SIM PIN-code; then I was presented with the One UI widget, asking me to sign in to my Samsung account.

I do not have a Samsung account (I was able to skip this step after previous updates), and did not want one. My current phone has only software control buttons, unlike all my previous models which had a hardware home button, and the One UI widget has no option to exit or to skip the sign-up.

After trying for several minutes, I gave in and selected the option to sign in with Google. In most cases this works fine, but not with Samsung. I was told to enter the verification code that Samsung had sent to my Google-Mail account. However, since there is no way to exit or even minimise the One UI widget, I couldn't get to my email app. So I went to my laptop to read my email and find the code and enter it, thinking that would be it.

I was wrong: that was not it. The One UI widget then asked for my password. Since I had not been asked to enter a password for my Samsung account, I assumed that they wanted my Google password; wrong again! They wanted my, at that point not set, Samsung password. The widget provided the URL for resetting the password, but not as a clickable link. I made another trip to my laptop to reset my password, since I was still trapped in the One UI widget on my phone.

That was finally it, after 30 minutes of fighting with the One UI widget and two trips to my laptop to access my email and then a browser, I was finally actually able to use my mobile phone.

I have to wonder how someone who is not a software professional would have dealt with this. Also, how would I have deal with it if I had not had another device to use, for example if I was away from home without my laptop?

Also, what if I needed to make an emergency call?

So, here are some pointers for Samsung (and any subcontractors they may have used):

1. It is illegal to disable the ability to make emergency calls just because Samsung wants to gather user data and lock users into their service.
2. It is an invasion of privacy to insist that I create a Samsung account.
3. It is madness to send a verification code via email when one can't get to an email app.
4. It is irresponsible to request a password without specifying for which account (Google or Samsung).
5. It is ridiculous to ask for a password before giving the user a chance to set it.
6. It is crazy to provide a "forgot your password" URL that is not clickable, especially when the user is locked in to One UI widget.