This blog posting represents the views of the author, David Fosberry. Those opinions may change over time. They do not constitute an expert legal or financial opinion.
If you have comments on this blog posting, please email me .
The Opinion Blog is organised by threads, so each post is identified by a thread number ("Major" index) and a post number ("Minor" index). If you want to view the index of blogs, click here to download it as an Excel spreadsheet.
Click here to see the whole Opinion Blog.
To view, save, share or refer to a particular blog post, use the link in that post (below/right, where it says "Show only this post").
Posted on 15th May 2018
|Show only this post|
Show all posts in this thread.
Why are help-desks always such rubbish?
I tried a few months ago to connect Outlook on my laptop to my employer‘s email system. I crashed my Outlook, and had to build a new profile.
After a while it became urgent to get Outlook working with the company email, because my mailbox was limited to 50MB, meaning that it filled up every few days, and I had to delete important emails to make space. I spent 90 minutes on a call to the company help-desk, trying to get it working, without success.
Today a colleague told me the trick, which took 2 minutes to explain, and I have it working. The same trick works with Skype For Business (Lync).
Why was the help-desk not able to help me? Do companies have special recruitment programmes to ensure that only the most stupid people work on help-desks?