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False Advertising By M-Net.

Posted on 14th March 2022

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On Thursday (10th March) my new fibre-optic-based Internet connection from M-Net was finally connected. There were some delays because my apartment's DSL cable (used to connect the last few feet from the fibre-optic terminal to my apartment) was not connected; once that was sorted out, I had to book a new appointment to connect my Internet.

I ordered a business package including a static IP address. This package is described on M-Net's web-site as suitable for small businesses who have their own web-site(s).

Since the installation, although the IPv4 address has remained unchanged, the IPv6 address prefix has changed 3 times in 4 days, so I called M-Net's customer service line to complain. I was informed today that only the IPv4 address is static; the IPv6 address changes every time the Internet modem is restarted, plus in between, any time that M-Net feel like changing it. There are no plans to make the IPv6 static (unless customers have a much more expensive plan); even though IPv4 is gradually being phased out in favour of IPv6.

I do not see how such a service is suitable for small businesses with their own web-sites. Sounds like false advertising to me. The option of having static IP addresses is the main reason I changed my ISP, and I feel cheated.

In case any readers in Munich are thinking of changing ISP to M-Net, you should beware; you need to be sure that you can manage with only your IPv4 address being static.